Refund and Returns Policy

Effective Date: July 14, 2026

At Dr Tider Shop, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when returns, refunds, and exchanges may be accepted for our skincare and wellness products.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery. To qualify, the product must be unused, unopened, in its original packaging, and in the same condition in which it was received.

2. Non-Returnable Products

For health, hygiene, and safety reasons, opened or used skincare and wellness products generally cannot be returned. Products that have been damaged due to improper use or storage are also not eligible for return.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

4. How to Request a Return

To request a return, contact Dr Tider Shop with your order number, the product name, the reason for the return, and any supporting photos. We will provide return instructions if your request is approved.

5. Return Shipping

If the return is due to an incorrect, defective, or damaged item received from us, Dr Tider Shop may cover reasonable return shipping costs. For other approved returns, the customer may be responsible for return shipping costs.

6. Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method used for the purchase.

7. Refund Timing

After we issue a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Dr Tider Shop does not control the processing time of your financial institution.

8. Exchanges

We may offer an exchange for eligible products when available. If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow our return procedure.

10. Contact Us

If you have questions about a return, refund, damaged product, or order cancellation, please contact Dr Tider Shop through our website. Please include your order number so we can assist you efficiently.

Dr Tider Shop
Website: https://drtidershop.online/

This policy may be updated from time to time. Any changes will be posted on this page with the updated effective date.